Kutaisi Deputy Mayor Irakli Karkashadze participated in the online conference on digitalization of municipal services in South-Eastern Europe and the Caucasus. Climate Change and COVID-19 are acute issues that were discussed at the conference along with other important issues. Since the onset of the COVID-19 pandemic, all countries have taken drastic steps towards digital development in many areas of citizens' daily activities. The crisis has accelerated the digitalisation of municipal administrative processes. Getting comprehensive and convenient municipal digital services will make local government work more efficient and transparent . The virtual exchange brings together urban practitioners to discuss key trends, opportunities and challenges in the context of the development of coordinated digital platforms for municipal services and the COVID-19 explosion. The International Exchange Platform is a multifaceted project of the German Cities Association, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) and Engagement Global.